6 Facebook tips to protect your reputation

By Tracy Jones

Facebook can be a booby trap for people in the public eye. And you don’t have to be famous to get caught out. I’ve seen public servants, senior executives, front-line staff and company representatives all find themselves in hot water with a simple slip of the mouse.

1.       Check your security settings regularly. Facebook is constantly changing its security settings. You need to stay on top of what you are and are not allowing others to see. Pay particular attention to the Timeline and Tagging settings, which control the level of privacy on what others are saying about you.

2.       Ditch the funny profile photo. I know of a case where two men were killed in a tragic accident. The media sourced photos of them from their Facebook profiles and plastered them all over the news – one posing in his uniform and the other obviously taken during a long Sunday-afternoon session with the boys.

3.       Be careful what you Like. Yep. That new Facebook page “I think the Government sucks and should be thrown out at the next election” was really funny. It’s just a shame you’re a public servant and your boss doesn’t agree. You might also want to think twice before Liking “I’m not an alcoholic – I’m Australian” or “If I could punch you without getting in trouble, believe me, I would”.

4.     Keep track of your friends. Remember your second cousin’s ex-girlfriend who befriended you on Facebook a few years back? She now works as a journalist for the local newspaper.

5.     Your friends have other friends. It’s a great lark when you and your friends share a “private” joke about what you got up to on the weekend. Just be aware that they have other friends who may not see the funny side. You particularly need to watch for this one if you missed point number 1.

6.     Don’t drink and drive. Don’t drive a car, a keyboard or a mouse.

Why every retail and hospitality business needs to get on to Foursquare

By Tracy Jones

There’s a revolution going on in the social media world that will change the way retail and hospitality businesses interact with the public – Foursquare.

And anyone who thinks they can ignore this platform like all other social media networks should think again – your business is probably already on it.

Foursquare is essentially a tool that allows people to mark places on an electronic map and post comments about them. Using mobile phones, users can “check in” to these places and share their views with the world.

The places people tend to mark are shops, restaurants, cafes, hotels and entertainment and tourist venues.

What makes Foursquare different from other social networks is its ability to locate nearby places and tell you in full detail what other people think of them – good and bad.

Here’s how it works. If you stand in the middle of Smith Street Mall and log into Foursquare using your mobile phone, the application brings up a list of places nearby including cafes, apartments, hotels and bars.

Now click on the “Tips” and you’ll get a list of what people think about these places. Here are a couple of real examples (without the names of the venues):

• “The banana spring rolls are tremendous.”
• “Not a fan of the prices here.”
• “One of the best restaurants in Darwin.”
• “Try the rice noodle soup with crispy chicken … delish.”
• “Girl at the front desk is rude.”
• “Avoid this place like it’s on fire.”

My bet is that 90 per cent of the Darwin businesses listed on Foursquare now have no idea they are there, let alone what people are saying about them.

If you’re not convinced about the value of being on Foursquare yet, here are four good reasons you should reconsider:

1. Go viral: If one person checks in to your business, they share the news with 50 or more friends on Facebook and Twitter. If 10 people check in, that’s 500. You can do the maths…

2. Get honest customer feedback: If someone checks in and loves your steak burger, you’ll find out straight away, along with all their friends. Conversely, if someone hates your schnitzel, everyone will find out. But at least you can do something about it.

3. Offer special discounts to people nearby: You can check out Foursquare places that are close to you and see if they have any special offers for anyone who checks in. Curve Café at Darwin Waterfront offers a “buy a drink and get a drink for a friend” for every second check-in. Worth a visit.

4. Reward your loyal customers: Get a loyalty program without the expensive set-up costs. Offer a free meal for every 10th check-in to your business. It’s easier to keep existing customers than to find new ones.