If it weren’t for the secret nomination of a colleague this Territory worker wouldn’t be holding the gong for one of Australia’s top case managers and personal injury management consultants.
TIO Team Leader Bianca Portelli-Reidy won the Personal Injury Management Award for Excellence in Customer Service at a ceremony in Brisbane last week.
The mother of three is the first Territorian to win at the prestigious Australian and New Zealand awards, which recognise excellence and innovation in the industry.
“I was quite speechless and humbled,” Ms Portelli-Reidy said.
“It’s a really big honour and demonstrates what TIO does for their injured clients and how we try to go out of our way to make sure they get all the necessary help and support they need to return to work and health.”
The quiet achiever took out the award for her dedication to her clients and the job, which included overhauling how TIO helps people who have suffered from brain injuries and trauma at work.
“When I help people who have suffered and have the opportunity to experience their success at the end, it is very rewarding,” Ms Portelli-Reidy said.
“I’ve worked with people who’ve been told they’ll never paint again and after two years, are back at it.
“Sometimes the journey can take a long time, but I’m very proud of the work we do at TIO.”
The Personal Injury Management awards are held every two years.
For more information on the awards visit www.pief.com.au.